Meow~meow~meow~
I am Garfield!
The arrogant look has won the love of many cat lovers!
Last week, Ms. Wu, a citizen, purchased a pet Garfield cat from a WeChat store specializing in pet cats. After adding her friends through WeChat, 2,800 yuan was sent to this "good friend" she had just made, but she encountered twists and turns, which she never expected.
The Garfield cat shown by an online seller looks like this!
But Garfield looked like this in front of the buyer’s show!
Twists and turns of cat buying experience
First, one day later, the seller asked Ms. Wu to pay another 300 yuan for inspection fee, otherwise the cat could not be checked in. After bargaining, the seller finally sent the kitten over, but when Ms. Wu took a look, her Garfield cat turned from gray to yellow, and the cat's eyes seemed to have some problems. Therefore, Ms. Wu, who loves cats eagerly, spent more than 800 yuan on medical treatment and medicine for the kitten after receiving it.
The situation happened frequently, and Ms. Wu was unwilling to ask for a return, but the other party did not reply. Later, Ms. Wu also complained to the website, but to no avail. During the interview, the reporter also called the phone number reserved by the seller and reminded the other party that the phone was turned off. Regarding Ms. Wu’s experience, the lawyer believes that since the other party is a micro-business without a business license and a fixed business location, it is difficult to protect the rights of this type of consumer.
Chen Shaowen, lawyer at Fujian Yinzhong Law Firm
The buyer obtains consumption information through the Ganji.com platform, and then conducts transactions with the seller privately, which is a sales contract relationship between individuals. During the transaction, according to the buyer's statements, the seller may have committed a serious breach of contract. Under the law, the buyer can assert his or her rights through litigation. If it is resolved through litigation, corresponding evidence is required, but under the current circumstances, it is quite difficult to obtain evidence, so it is actually difficult to achieve the ideal result if it is resolved through litigation.
Moments Shopping Reminder
When purchasing goods through "WeChat Business", please first verify the authenticity of the "WeChat Business" personal information and contact information, and even ask the "WeChat Business" to provide a true copy of your ID card and business license. Secondly, try your best to verify the factory name, factory address, place of origin, production date, quality and other information of the purchased goods.
If you want to find out whether the company you are buying from actually exists, you can log in to the National Enterprise Credit Information Publicity System and check whether the company has a business license. If not, then don't buy it.
If consumers purchase valuable goods in Moments, they must keep WeChat chat records and relevant vouchers to prevent quality problems and use them to safeguard rights.
WeChat has different thresholds for opening a store. Direct transfer payment is a private transaction between individuals and is not within the scope of the Consumer Law. All functional departments will not accept such complaints. Therefore, it is recommended to choose third-party payment and use third-party platforms to protect rights. Consumers associations and functional departments can also intervene in mediation to save rights protection costs.